Privacy Policy

Privacy Policy

We ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint. 

Summary:

We use your data to provide our services to you.  We delete your data when it is no longer needed for these things. Generally, we do not give your information to third parties.

Simply Reiki collects, uses and is responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as 'controller' of that personal information for the purposes of those laws. 

- Information you provide when signing up for our service or enquire about registering for our service. We use this to help us provide you with the service, including to receive details of briefs from you, communicating with you in relation to our providing services to you, and to receive payment from you. We also use it to provide you with more information about the service. 

- Instructions you provide to us as the nature of a brief you ask us to have carried out.

- Communications you send and receive in the course of liaising with virtual assistant in the course of their processing your briefs. We use this to provide our service to you. Basis: Legitimate interests; Performance of contract. 

- Any payment data you provide to us which may contain personal data (for example, on a payment card). We use this for the purposes of arranging payment for the service. Basis: Performance of Contract.

- Your preferences as to whether we contact you with briefs, or promotional with information about Elementary Services. We use this to make sure we don't send you anything you have asked not to receive. Legal basis: Consent; Legitimate Interest

- Any feedback you give us regarding the service. We use this to help us improve the service. Basis: Legitimate Interest.

Additionally, we will also use your information in the event that we need to enforce our client terms of service. Basis: Legitimate Interest.

We may also need to process your data for compliance with a legal obligation to which we are subject.

- If you are a client or wish to be a client, where you provide a link to your LinkedIn profile, website, social media account or other place which contains information about you, we will obtain information from that source. Basis: Legitimate Interest. 

We will share personal information with law enforcement or other authorities if required by applicable law.

We will not share your personal information with any other third party.

The provision of all the information we obtain from you is necessary in order for us to provide you with the service. Without it, we'd be unable to maintain an account about you, and without that we can't do business with you. 

Data about clients: we will keep this for the duration of your relationship with us, then 2 years. 

- Name and email addresses for those who send us an enquiry (but are neither a client nor a freelancer): we will keep this for 2 years following your last interaction with us. 

our rights

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

- access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address

- require us to correct any mistakes in your information which we hold

- require the erasure of personal information concerning you in certain situations

- receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations

- object at any time to processing of personal information concerning you for direct marketing

- object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you

- object in certain other situations to our continued processing of your personal information

- otherwise restrict our processing of your personal information in certain circumstances

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner's Office (ICO) on individuals rights under the

General Data Protection Regulation.

If you would like to exercise any of those rights, please email us.

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Changes to this privacy notice

This privacy notice was published on 3rd January 2024.

We may change this privacy notice from time to time, when we do in any way that affects you significantly we will inform you.

Please contact us if you have any questions about this privacy notice or the information we hold about you.

Legal Bases for Processing

In the section of this notice which sets out what data we collect and how we use it, we refer to different legal bases for processing. Further details on each of those are set out here.

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract between us and you or to take steps at your request before entering into such a contract. Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.